Here are some of our most frequently asked questions.
General Services
How do I know if I need a deep cleaning or a general cleaning?
A good rule of thumb: a deep cleaning is for catching up, while a general cleaning is for keeping up. If you’re noticing buildup on baseboards, your stove, or dust on shelving, it’s likely time for a deep clean.
What’s an initial cleaning?
An initial cleaning is a hybrid of a deep cleaning and a maintenance cleaning. During an initial cleaning, we detail baseboards and exterior cabinets, spot touch doors and other woodwork, hand dust, and tackle soap scum and kitchen grease buildup. This prepares your home for maintenance cleaning going forward—think of it as a “maintenance+” cleaning.
Can I skip the initial cleaning?
In most cases, we require an initial or deep cleaning to get your home up to our maintenance standard. We may make exceptions if you’ve recently had professional cleaning or just moved in.
How long will it take to clean my home?
Most cleanings take 2–4 hours with the appropriate number of technicians. Larger homes or deep/move-in/move-out cleanings may take most of the day.
Scheduling & Recurring Service
If I sign up for recurring cleaning, do I have the same day and time?
Yes! We keep you on a consistent schedule (e.g., biweekly Monday afternoons or monthly Wednesday mornings).
Can I have a cleaning every 3 weeks?
We offer weekly, biweekly, or monthly (every four weeks) service. Three-week rotations don’t fit well into our scheduling system.
How many people are you sending?
This depends on your home and service type. For most deep or initial cleanings, we send at least two technicians.
Pricing & Payment
How do I pay?
We keep a card on file and charge it after your cleaning is completed.
Can I pay hourly?
We don’t offer hourly cleaning. We use flat-rate pricing so our technicians can focus on quality and complete your full scope without rushing.
Do you price match other companies?
We don’t offer price matching. Our pricing reflects our quality and our commitment to paying technicians some of the best wages in the area.
Can I prepay for cleanings?
Yes! We can set up an invoice if you’d like to prepay for multiple cleanings.
Do you ever have sales?
Yes—join our mailing list to stay updated on promotions.
Add-Ons & Extra Services
How much is it to vacuum furniture?
Included in deep cleanings. For maintenance cleanings, the first piece is free, and each additional piece is $5.
How much is it to have linens changed?
The first bed is free, each additional bed is $10. Please leave clean linens out.
Can I add refrigerator or oven cleaning?
Yes! Just let us know ahead of time so we can plan accordingly.
Do you clean windows?
Yes, interior windows can be added. They’re included in move-in/move-out cleanings.
What We Do & Don’t Do
Do you do laundry?
We don’t wash or put away laundry, but we can fold clean laundry ($15 per basket).
Can you help with dishes?
Yes—just let us know how many sink loads ahead of time.
Do you do carpet cleaning?
No, but we’re happy to refer you to trusted providers.
Do you help with organizing?
We don’t offer organizing services. We focus on cleaning (removing dirt, dust, and germs), while organizing involves creating systems and decluttering.
Can you move appliances or furniture?
No, but we can clean behind them if they are moved beforehand.
Do you clean blinds?
We dust blinds regularly and can hand wipe during deep cleanings, but fragile blinds with buildup may not be serviceable.
Do you clean windows?
Yes, interior only upon request or included in certain services.
Do you clean biohazards, mold, or infestations?
No—these require specialized services.
Are there things you don’t clean?
Yes, including:
- Wall washing (spot cleaning only)
- Chandeliers
- Carpet/upholstery steam cleaning
- Lightbulbs (wet wiping)
- Anything requiring disassembly
- High-reach areas beyond a step ladder
- Biohazards or infestations
- Junk removal
Products & Safety
What kind of products do you use?
We use an Envirox (a low VOC, pH-neutral, hydrogen peroxide-based cleaner). No ammonia, and bleach is only used in toilets.
Do you use natural/non-toxic products?
Yes—our products are low-toxicity. You’re also welcome to provide your own.
Do you recommend cleaning floors with vinegar?
No—we recommend a pH-neutral cleaner instead.
Are you insured?
Yes, we carry general liability and workers’ compensation insurance.
Before & During Your Cleaning
What should I do to get my house ready?
Pick up items from floors and clear surfaces if possible. No need to clean—we’ve got that covered.
Do I need to be home?
No—it’s completely up to you.
Can I work from home while you clean?
Absolutely! We can work around your schedule and meetings.
What entry info should I provide?
Whatever works best—key, code, or instructions for entry.
Do I need to provide supplies?
No, we bring everything (except toilet brushes).
Your Cleaning Team
Do I have the same cleaning tech every time?
Yes, with substitutes if they’re unavailable.
Can I request a specific technician?
Yes, we’ll do our best to schedule you with them consistently.
Can I have my technician’s phone number?
We don’t share direct contact info, but our office is happy to coordinate communication.
Pets
Is it okay if I have pets?
Yes! We love pets.
What should I do with my dog?
Whatever works best for their personality—crate, separate, or greet us. Aggressive dogs may require follow-up from our office.
Policies & Guarantees
Do you have a cancellation policy?
Yes—50% fee within 48 business hours. This goes directly to your technician.
Will I have to sign a contract?
No contracts required.
What if I’m not satisfied?
Let us know within 24 hours with details/photos, and we’ll return to fix it at no charge.
Tipping & Gifts
How do you tip?
Cash, card, or set up auto-tip in your customer portal.
Is tipping customary?
Optional—about 2/3 of customers tip, typically 5–30%.
Can I buy a gift certificate?
Yes! Cleaning makes a great gift—just reach out to set one up.